Welcome to our practice. We value you and your family as patients, and will do everything within our ability to provide you with the highest quality of care. In order to do this, we ask you to spend some time reviewing this patient introduction. If you have any questions regarding this information, please contact our office.
Appointments – Call: (989) 839-9937
Please contact us during business hours 2-3 months in advance to schedule routine appointments. If you have an acute illness, a child with an earache for example, try to call early in the day so that we can adjust the schedule to help you. Our providers are offering virtual appointments via UpDox. Please ask about this option when scheduling your appointment. If your physician is out of the office, you may see another member of our group if you wish. We will try to closely adhere to our appointment schedule, but emergencies may delay us.
Appointment Cancellations
As you know, the cost of receiving and delivering health care is an important issue in our society today. You can make a difference by keeping your scheduled appointments and by giving advanced notice of cancellation.
- Please give us at least 24 hours advanced notice if you are unable to keep your appointment.
- After the second missed appointment with less than 24 hours notice, $50.00 will be charged.
- As a courtesy to you, our office will call to confirm your appointment at least one day in advance.
After-Hours Care
In the event of an after hours emergency, please call 989-214-8477 to reach our answering service.
Phone calls: Before calling the answering service, please try to note pertinent facts such as symptoms, temperature and any medications already taken.
Hospital Admission: A patient with a medical problem requiring admission to the hospital will be admitted by a physician from the hospital group. Our office will follow up with you once you are discharged from the facility.
Injections
Immunizations, allergy shots and other prescribed injections are given Monday through Friday from 8:00 a.m. to 4:30 p.m. The hours listed were chosen in an attempt to reduce your wait time, as we generally have a nurse available to assist you. Injections not given at the time of a routine exam will be given during these hours. Please note that tuberculosis (TB) tests can be administered on M,T,W & F.
Payment
Payment is due at time of service. We accept cash, check, Visa, Discover, Mastercard and debit card. If you are covered by an insurance we participate with, you are required to pay your co-pay at the time of service or a $5.00 fee will be charged.
Fees
We have given great consideration to our fee schedule and feel that it is fair and reasonable. We are always willing, however, to discuss your concerns and feelings. Our fees are determined by the extent of history taken, depth of examination, complexity of the medical decision making and time spent with the patient. This means your charge for professional services rendered may vary from visit to visit depending on the level of care needed.
How You Can Help
- Telephone two to three months in advance to schedule your routine appointments.
- If you need an appointment promptly, try to call early in the day so you will be assured a time.
- If you have to change or need to cancel an appointment, a 24 hour notice is requested so that another patient may utilize your appointment slot.
- Think about refilling your routine prescriptions two to three weeks before your medications are gone.
- Please be aware that our scheduling allows us time to address one concern per appointment. This is necessary to ensure our providers are able to stay on time.
- Notify us of any changes in your address, phone number or insurance information so that we may update your medical record.
- Lastly, and most importantly, feel free to communicate with us. Your feedback about our services will help us to conscientiously improve the quality of our care.