Contact Us:

Midland Family Physicians, P.C.
920 W. Wackerly Street
Midland, MI  48640

(989) 839-9937 (Phone)
(989) 839-9220 (Fax)
(989) 631-0970 (After Hours)

Office Hours:

New office hours starting in 2015

Monday - 7am -7:30pm

Tuesday - 7am -7:30pm

Wednesday - 7am -7:30pm

Thursday - 7am - 6pm

Friday - 7am - 5pm

Saturday - 8am - Noon

Patient Information

Introduction

Welcome to our practice.  We value you and your family as patients, and will do everything within our ability to provide you with the highest quality of care. In order to do this, we ask you to spend some time reviewing this patient introduction. We have tried to give you as much information about our practice as possible. We feel that the more you know about our policies and methods of practice, the more we can be of service to you and avoid frustrations through unnecessary misunderstandings. This patient information is meant to help us to help you in solving your medical problems in the best possible way.


Regular Office Hours

Dr. Aloff                 M, T,Th, F– 8 a.m. to 5 p.m. 

Dr. Archbold           M,W,Th 8 a.m. to 5 p.m., T, F- 8:00 am to 12:30 p.m.

Dr. Berlanga           T,Th,F – 7:00 a.m. to 4 p.m., W- 7 a.m. to 5 p.m.

Dr. Ostahowski       M,T,– 8:00 a.m. to 5 p.m., W- Colonoscopy, Th- 8 a.m. to 6 p.m.  

Dr. Schaffert          M, T, Th, F - 9:00 a.m. to 5:00 p.m.

Cindy Beadle, PA     M- 8 a.m. to 5 p.m.,W- 7 a.m. to 5 p.m.,Th- 8 a.m. to 6 p.m.,
                               
F- 7 a.m. to 5p.m.   

                                                                                             
Eric Rocker, PA      M,T,W- 7:00 a.m. to 7:30 p.m.                                                                                                

                                                                                           

The office is also open on Saturdays from 8:00 a.m. to 12:00 p.m. for non-routine (acute) appointments, such as a sore throat or ear infections. Patients needing special accommodations due to work or school schedules may also be seen during Saturday hours.

Appointments - Call: (989) 839-9937

Please phone 2-3 months in advance to schedule routine appointments. If you have an acute illness, a child with an earache for example, try to call early in the day so that we can adjust the schedule to help you.  If your physician is out of the office, you may see another member of our group if you wish. We will try to closely adhere to our appointment schedule, but emergencies may delay us. In the event of very long delays, our receptionist will attempt to contact you to reschedule routine visits or make arrangements to have another member of our group see you. While scheduling might be an inconvenience, it might be comforting to know that your emergency would be handled immediately in the same manner.

Appointment Cancellations

As you know, the cost of receiving and delivering health care is an important issue in our society today. You can make a difference by keeping your scheduled appointments and by giving advanced notice of cancellation.

  • Please give us at least 24 hours advanced notice if you are unable to keep your appointment.
  • After the second missed appointment with less than 24 hours notice, $50.00 will be charged.
  • As a courtesy to you, our office will call to confirm your appointment at least one day in advance.

Emergencies

If a medical emergency should arise, call us 24 hours a day. We value you as a patient, and we would like to think you value the quality of care you receive from us.  Emergencies such as burns, joint injuries or lacerations must be dealt with immediately. During regular office hours, call the office at 989-839-9937. After hours, call the Doctor’s Exchange at 989-631-0970 and the on-call physician will phone you back. If the situation is life threatening, go to the nearest emergency room immediately.

Telephoning

Please phone the office Monday through Friday 7:15 a.m. to 5:00 pm for appointments or prescription refills. Our receptionists make every effort to answer the phone promptly, however, during busy periods it may be necessary for you to leave a message. If you need telephone advice, please try to call us early in the day. Giving helpful information such as the patient’s name, age, symptoms, temperature, duration of illness and previously taken medications will insure appropriate advice.
 
At the physician’s directions, the nurse will ask you questions, refer to your medical record and relay the physician’s recommended plan of care. If the course of action necessitates your physician phoning you, he or she will make a return call at his/hers first available moment, usually either at noon or immediately after office hours.

Evenings and Weekends

In the event of an after hours emergency, please call 989-631-0970, our answering service will take a message and transmit the information to the doctor on call.  The doctor on call will return your call generally within 15 minutes. This emergency number can be accessed 24 hours a day.

Phone calls: One physician in our group is always on call to take phone calls after hours and on weekends. Before phoning an on-call physician, try to note such facts as symptoms, temperature and any medications already taken. Also when you have placed an evening call, please keep the phone free so the doctor can return your call promptly.

Hospital Admission: A patient with a medical problem requiring admission to the hospital will be admitted by a physician from the hospital group working in conjunction with our practice for such purposes.

Injections

Immunizations, allergy shots and other prescribed injections are given Monday through Friday from 8:00 a.m. to 4:30 p.m. The hours listed were chosen in an attempt to reduce your wait time, as we generally have a nurse available to assist you. Injections not given at the time of a routine exam will be given during these hours. Please note that tuberculosis (TB) tests can be administered on M,T,W & F.

Payment

Payment is due at time of service. We accept cash, check, Visa, Discover, Mastercard and debit card. If you are covered by an insurance we participate with, you are required to pay your co-pay at the time of service or a $5.00 fee will be charged.

Fees

We have given great consideration to our fee schedule and feel that it is fair and reasonable. We are always willing, however, to discuss your concerns and feelings. Our fees are determined by the extent of history taken, depth of examination, complexity of the medical decision making and time spent with the patient. This means your charge for professional services rendered may vary from visit to visit depending on the level of care needed.

Insurance

We participate with many insurance companies. Participation means we have a contract with your insurance company. We file your medical claims directly to your insurance company and the insurance company will respond directly to us. It is necessary to present your insurance card at every visit to insure accurate claims processing.

Non-participating insurances are companies that we do not have a contract with. These non-participating insurances have a contract with you. Therefore, subscribers of non-participating insurances will receive reimbursement directly from your insurance company. Their reimbursement rates are based on your contract with the insurance company and varies from contract to contract.

Presently, we are able to electronically file your medical claims for you. A signed statement from you giving us permission to file your medical claims to your insurance company is necessary. Our staff will present a form to you to sign allowing medical claims processing to take place. This courtesy billing is handled through our telephone lines but may not always be possible. In the event we are unable to electronically transmit medical claims information to your insurance company, we will provide you with a detailed “itemized statement”.

We share your concerns about medical costs and insurance complexity. If you have questions phone (989) 839-9937, ext.7 to speak with our insurance staff

How You Can Help

  1. Telephone two to three months in advance to schedule your routine appointments.
  2. If you need an appointment promptly, try to call early in the day so you will be assured a time.
  3. If you have to change or need to cancel an appointment, a 24 hour notice is requested so that another patient may utilize your appointment slot.
  4. Think about refilling your routine prescriptions two to three weeks before your medications are gone.
  5. Be specific about what you would like to be seen for so that adequate amount of time can be allocated for your visit.
  6. Notify us of any changes in your address, phone number or insurance information so that we may update your medical record.
  7. Lastly, and most importantly, feel free to communicate with us. Your complaints or positive comments about our services will help us to conscientiously improve the quality of our care.